Privacy Policy

1. Who We Are

This website is operated by Evolution Fires Furniture Trading L.L.C, a company registered with the Dubai Economy and Tourism under licence number 1353638.

Our registered address is Office 104-178, Sarah Building owned by Khalid Shaban, Al Garhoud, Dubai, United Arab Emirates.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Evolution Fires Furniture Trading L.L.C, and “you” or “your” refers to the person using our website, placing an order or contacting us.

2. UAE Data Protection Law

This policy is intended to comply with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable.

Where other data protection laws apply to your use of our website or services, we will handle personal data in accordance with those applicable requirements.

3. What Personal Data We Collect

Depending on how you use our website, place an order or contact us, we may collect:

• name and contact details, including email address, phone number and WhatsApp details
• billing address, delivery address and location details needed for delivery
• order details, product choices, delivery notes and customer service history
• contact form, enquiry form and trade application details
• payment status and transaction references, but not full payment card details
• IP address, device information, browser type and website usage data
• cookie, analytics and advertising data
• reviews, feedback, messages, photos or videos you choose to send to us

4. How We Collect Personal Data

We collect personal data when you:

visit or browse our website

create an account or place an order

complete checkout or payment steps

contact us by email, phone, WhatsApp, live chat or social media

complete a contact form, trade enquiry or application form

subscribe to marketing or request updates

accept cookies or interact with analytics and advertising technologies

Request a Media Wall Design Guide or another information guide through our website, including by providing your name and WhatsApp contact number.

We may also receive information from service providers that help us operate the website, process orders, arrange delivery, manage payments or provide customer support.

5. How We Use Personal Data

We use personal data to:

Process and fulfil orders.

Arrange delivery and provide delivery updates.

Respond to customer enquiries and provide support.

Review trade and fit-out enquiries.

Manage returns, refunds, warranty claims and complaints.

Send order, service, delivery and account communications.

Provide requested Media Wall Design Guides and other information materials via WhatsApp or other agreed communication channels.

Contact customers who have requested a Media Wall Design Guide to discuss their media wall plans, understand their requirements, answer questions and explain how Evolution Fires may assist with their project, where permitted by applicable law and in accordance with the consent provided.

Improve our website, product range and customer experience.

Protect our business, website, customers and legal rights.

Comply with accounting, tax, legal and regulatory obligations.

Media Wall Design Guide Enquiries

When you request our Media Wall Design Guide, we use the name and WhatsApp number you provide to deliver the guide and communicate with you regarding your specific enquiry.

This may include discussing your proposed media wall, helping you choose a suitable electric fireplace, answering product-related questions and explaining the products and services Evolution Fires can provide.

Requesting the guide does not automatically subscribe you to general marketing communications. Any promotional marketing activities will be conducted separately and in accordance with applicable UAE laws and consent requirements.

You may ask us to stop contacting you about your enquiry or withdraw your consent at any time by contacting sales@evolutionfires.ae.

6. Payments and Checkout

Payments are processed through Shopify-related services and third-party payment providers. We do not store full payment card details on our own systems.

Payment providers may process personal data and payment information in accordance with their own privacy policies and legal obligations.

We may receive payment confirmation, payment status, transaction references and fraud-prevention information needed to process your order and protect the business.

7. Cookies, Analytics and Advertising

We use cookies and similar technologies to operate the website, remember preferences, understand website performance and support advertising activity.

We may use services such as Shopify, Google Analytics, Google advertising tools, Meta/Facebook advertising tools and similar platforms to understand how customers use the website and to show relevant advertising.

You can manage cookies through your browser settings and, where available, through our cookie controls. Please see our Cookie Policy for more information.

8. WhatsApp, SMS and Email Communications

We may contact you by email, phone, SMS, WhatsApp, live chat or social media where needed to respond to an enquiry, process an order, arrange delivery, provide customer service, manage a warranty claim or discuss a trade enquiry.

Where marketing communications are used, we will send them only where permitted by applicable law or where you have provided consent where required. You may unsubscribe or ask us to stop sending marketing communications at any time.

Media Wall Design Guide Requests

When you request our Media Wall Design Guide, we use the name and WhatsApp number you provide to send you the guide and respond to enquiries relating to your request.

Requesting the guide does not automatically subscribe you to promotional marketing communications.

We will not use your guide request as permission to send unrelated promotional messages. Where we wish to send marketing communications, we will obtain separate consent where required and comply with applicable UAE marketing regulations.

You may ask us to stop contacting you about your request or withdraw your consent by contacting sales@evolutionfires.ae. Withdrawal of consent does not affect any processing already lawfully carried out or processing that is permitted or required on another legal basis.

9. Sharing Personal Data

We may share personal data with trusted service providers where necessary to operate our business and provide our services. This may include:

• Shopify and website hosting or ecommerce service providers
• payment processors and fraud-prevention providers
• delivery companies and logistics partners
• customer service, live chat, email, SMS or WhatsApp support tools
• analytics and advertising platforms
• professional advisers, accountants, auditors or legal advisers
• government, regulatory, law enforcement or tax authorities where required by law

We do not sell personal data to third parties.

10. International Service Providers

Some service providers we use may process or store data outside the UAE. Where personal data is transferred internationally, we will take reasonable steps to make sure it is handled securely and in accordance with applicable data protection requirements.

Third-party providers may also process data under their own terms and privacy policies.

11. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Orders and Customer Records

We retain relevant customer information, order details, invoices and delivery records for the periods necessary to fulfil orders, provide customer support and comply with applicable legal, accounting and tax obligations.

Product Warranties

We retain relevant customer information, proof of purchase, product details, serial numbers, warranty registration details and service history for the duration of the applicable product warranty.

Where necessary, certain records may be retained beyond the warranty period to manage outstanding claims, resolve disputes, comply with legal obligations or establish and defend legal rights.

Warranty periods vary depending on the product and the warranty terms applicable at the time of purchase.

Media Wall Design Guide Enquiries

When you request our Media Wall Design Guide, we retain your name, contact details and relevant enquiry information only for as long as reasonably necessary to provide the guide, respond to your enquiry and assist with your media wall project.

Where consent is relied upon, we may retain a limited record of that consent for an appropriate period to demonstrate compliance with applicable data protection requirements.

Accounting and Legal Obligations

We retain relevant financial, transaction and business records for the periods required under applicable UAE tax, accounting and other laws. Records subject to UAE Corporate Tax requirements are generally retained for at least seven years after the relevant tax period.

Deletion of Personal Data

When personal data is no longer necessary for the purposes for which it was collected, and no applicable legal obligation or lawful reason requires continued retention, we will securely delete or anonymise it.

Customers may contact us at sales@evolutionfires.ae to request information about the personal data we hold or exercise their applicable privacy rights.

12. How We Protect Personal Data

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No website, email system or online service can be guaranteed to be completely secure. You should take care when sharing information online and keep account details and passwords confidential.

13. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, restriction of or portability of your personal data. You may also have the right to object to certain processing or withdraw consent where processing is based on consent.

To make a privacy request, please contact us using the details below. We may need to verify your identity before responding to a request.

14. Third-Party Links

Our website may contain links to third-party websites, platforms or services. We are not responsible for the content, privacy practices or security of third-party websites.

You should review the privacy policy of any third-party website or service before providing personal data to them.

15. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or data handling practices.

Any updated version will be published on this page. Continued use of the website after changes are published means you accept the updated policy where permitted by law.

16. Contact Us

If you have any questions about this Privacy Policy or the personal data we hold about you, please contact us:

Evolution Fires Furniture Trading L.L.C

Email: sales@evolutionfires.ae

Phone: +971 58 532 5515

Address: Office 104-178, Sarah Building owned by Khalid Shaban, Al Garhoud, Dubai, United Arab Emirates

Business hours: Monday to Sunday, 8 AM to 6 PM