Privacy Policy

1. Who We Are

This website is operated by Evolution Fires Furniture Trading L.L.C, a company registered with the Dubai Economy and Tourism under licence number 1353638.

Our registered address is Office 104-178, Sarah Building owned by Khalid Shaban, Al Garhoud, Dubai, United Arab Emirates.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Evolution Fires Furniture Trading L.L.C, and “you” or “your” refers to the person using our website, placing an order or contacting us.

2. UAE Data Protection Law

This policy is intended to comply with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable.

Where other data protection laws apply to your use of our website or services, we will handle personal data in accordance with those applicable requirements.

3. What Personal Data We Collect

Depending on how you use our website, place an order or contact us, we may collect:

• name and contact details, including email address, phone number and WhatsApp details
• billing address, delivery address and location details needed for delivery
• order details, product choices, delivery notes and customer service history
• contact form, enquiry form and trade application details
• payment status and transaction references, but not full payment card details
• IP address, device information, browser type and website usage data
• cookie, analytics and advertising data
• reviews, feedback, messages, photos or videos you choose to send to us

4. How We Collect Personal Data

We collect personal data when you:

• visit or browse our website
• create an account or place an order
• complete checkout or payment steps
• contact us by email, phone, WhatsApp, live chat or social media
• complete a contact form, trade enquiry or application form
• subscribe to marketing or request updates
• accept cookies or interact with analytics and advertising technologies

We may also receive information from service providers that help us operate the website, process orders, arrange delivery, manage payments or provide customer support.

5. How We Use Personal Data

We use personal data to:

• process and fulfil orders
• arrange delivery and provide delivery updates
• respond to customer enquiries and provide support
• review trade and fit-out enquiries
• manage returns, refunds, warranty claims and complaints
• send order, service, delivery and account communications
• improve our website, product range and customer experience
• protect our business, website, customers and legal rights
• comply with accounting, tax, legal and regulatory obligations

6. Payments and Checkout

Payments are processed through Shopify-related services and third-party payment providers. We do not store full payment card details on our own systems.

Payment providers may process personal data and payment information in accordance with their own privacy policies and legal obligations.

We may receive payment confirmation, payment status, transaction references and fraud-prevention information needed to process your order and protect the business.

7. Cookies, Analytics and Advertising

We use cookies and similar technologies to operate the website, remember preferences, understand website performance and support advertising activity.

We may use services such as Shopify, Google Analytics, Google advertising tools, Meta/Facebook advertising tools and similar platforms to understand how customers use the website and to show relevant advertising.

You can manage cookies through your browser settings and, where available, through our cookie controls. Please see our Cookie Policy for more information: /pages/cookie-policy-1

8. WhatsApp, SMS and Email Communications

We may contact you by email, phone, SMS, WhatsApp, live chat or social media where needed to respond to an enquiry, process an order, arrange delivery, provide customer service, manage a warranty claim or discuss a trade enquiry.

Where marketing communications are used, we will send them only where permitted by applicable law or where you have provided consent where required. You may unsubscribe or ask us to stop sending marketing communications at any time.

9. Sharing Personal Data

We may share personal data with trusted service providers where necessary to operate our business and provide our services. This may include:

• Shopify and website hosting or ecommerce service providers
• payment processors and fraud-prevention providers
• delivery companies and logistics partners
• customer service, live chat, email, SMS or WhatsApp support tools
• analytics and advertising platforms
• professional advisers, accountants, auditors or legal advisers
• government, regulatory, law enforcement or tax authorities where required by law

We do not sell personal data to third parties.

10. International Service Providers

Some service providers we use may process or store data outside the UAE. Where personal data is transferred internationally, we will take reasonable steps to make sure it is handled securely and in accordance with applicable data protection requirements.

Third-party providers may also process data under their own terms and privacy policies.

11. How Long We Keep Personal Data

We keep personal data only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted by law.

We may retain information for order fulfilment, delivery records, warranty support, customer service, accounting and tax records, legal obligations, fraud prevention, dispute handling and business administration.

When personal data is no longer needed, we will delete, anonymise or securely retain it where required by law.

12. How We Protect Personal Data

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No website, email system or online service can be guaranteed to be completely secure. You should take care when sharing information online and keep account details and passwords confidential.

13. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, restriction of or portability of your personal data. You may also have the right to object to certain processing or withdraw consent where processing is based on consent.

To make a privacy request, please contact us using the details below. We may need to verify your identity before responding to a request.

14. Third-Party Links

Our website may contain links to third-party websites, platforms or services. We are not responsible for the content, privacy practices or security of third-party websites.

You should review the privacy policy of any third-party website or service before providing personal data to them.

15. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or data handling practices.

Any updated version will be published on this page. Continued use of the website after changes are published means you accept the updated policy where permitted by law.

16. Contact Us

If you have any questions about this Privacy Policy or the personal data we hold about you, please contact us:

Evolution Fires Furniture Trading L.L.C

Email: sales@evolutionfires.ae

Phone: +971 58 532 5515

Address: Office 104-178, Sarah Building owned by Khalid Shaban, Al Garhoud, Dubai, United Arab Emirates

Business hours: Monday to Sunday, 8 AM to 6 PM