What the warranty covers

Where a valid warranty claim is accepted, Evolution Fires Furniture Trading L.L.C may repair or replace the faulty electric fire component at our discretion.

The warranty may cover defects in the following electric fire components where the fault has occurred under normal use and in accordance with the product instructions:

• Lights and flame effect components
• Heater element
• Main board
• Circuit board
• Flame rod and motor

What the warranty does not cover

The 5 year warranty is for the electric fire only. It does not cover:

• Woodwork, cabinetry, joinery or media wall construction
• Installation work, third-party labour or contractor costs
• Glass panels
• Fuel bed items, including logs, crystals, slate or decorative media
• Normal wear and tear, including items that may wear out over time such as fuses or batteries
• Accidental damage, misuse, neglect, careless operation or tampering
• Damage caused by faulty installation or failure to follow the manufacturer’s installation instructions
• Damage caused by blocked vents, insufficient clearance or poor ventilation
• Damage from external sources, including transit damage, weather, electrical outages, power surges, fire, flood, storms or events outside our control
• Unauthorised repairs, adjustments or modifications carried out by a third party
• Servicing, cleaning, maintenance or self-maintenance tasks
• Use of the product outside the user manual or with non-genuine parts and accessories

How to make a warranty claim

To make a warranty claim, please contact our customer service team as soon as the issue is discovered.

Please include:

• Your order number or proof of purchase
• Your full name, contact number and delivery address
• The product model
• A clear description of the issue
• Photos or video showing the fault
• Installation photos where relevant

Repairs, replacements and assessment

All warranty claims are subject to assessment. We reserve the right to reject a claim or charge for repair or replacement where the issue has been caused by misuse, incorrect installation, unauthorised modification, failure to follow instructions or circumstances outside our control.

If a repair or replacement is accepted, any repaired or replaced product or component will be covered only for the remainder of the original warranty period. The warranty period will not restart or be extended following a repair or replacement.

If a component or product is replaced, the removed component or product may become the property of Evolution Fires Furniture Trading L.L.C.

We will not reimburse the cost of work carried out by any third party unless we have approved that work in writing before it is carried out.

Safety and usage guidance

Electric fires should be used carefully and in accordance with the user manual. Please follow these important safety points:

• Indoor use only. Do not use outdoors or in areas exposed to moisture.
• Do not cover the heater or block air intakes or outlets.
• Keep combustible materials away from the heater outlet.
• Do not use an extension lead unless specifically approved for the appliance and load.
• Unplug the appliance when not in use for long periods.
• Children should be supervised and should not play with the appliance.

Your UAE consumer rights

This warranty is provided in addition to any rights you may have under applicable UAE consumer protection laws. Nothing in this warranty is intended to exclude or limit rights that cannot legally be excluded.