FAQ'S

DO YOU HAVE A QUESTION ABOUT OUR PRODUCTS OR SERVICES

Please take a look at our frequently asked questions below, if you cannot find the answer you’re looking for – please feel free to get in touch using the online enquiry form and we aim to respond as soon as possible.

FREQUENTLY ASKED QUESTIONS

If you cannot find the answer you’re looking for below, please feel free to contact us using the online enquiry form.

arrow_up [#340] Created with Sketch. Do you provide an installation service?

All our fires are sold on a supply-only basis. Get in touch with our friendly team to check if we have any recommended builders in your area. All products are DIY friendly.

arrow_up [#340] Created with Sketch. Do you offer a warranty with your electric fires?

Yes, all of our products come with a 5 year warranty

arrow_up [#340] Created with Sketch. Do you offer collection?

No, we offer a White Glove Delivery Service which specializes and high-level shipping and delivery that caters to businesses and individual consumers who require an elevated level of care, attention, and service for their shipments.

arrow_up [#340] Created with Sketch. What is the cost of delivery?

Delivery is free

arrow_up [#340] Created with Sketch. What is the warranty on my fire?

We provide a 5-year warranty for all our products.

arrow_up [#340] Created with Sketch. What is the delivery time?

Depending when the order is placed delivery can be as fast as the next day

arrow_up [#340] Created with Sketch. Are electric fires energy efficient?

Yes, electric fires are generally energy efficient because they convert nearly all the electricity they use into heat. They also allow for zone heating, meaning you can heat only the room you are using, which can save on overall energy costs.

arrow_up [#340] Created with Sketch. Do electric fires need maintenance?

Electric fires require minimal maintenance compared to traditional fireplaces. There is no need for chimney cleaning, ash disposal, or wood storage. Regular dusting and occasional cleaning of the heating element and fan are usually sufficient.

arrow_up [#340] Created with Sketch. Do electric fires have adjustable heat settings?

Yes, all our fires come with temperature control functions. All our models also have remote control and programmable timers for added convenience.

arrow_up [#340] Created with Sketch. Can the flame effect be used without heat?

Yes, all our products offer a flame effect independently of the heating function. This means you can enjoy the visual ambience of a fire even when additional heat is not needed.

arrow_up [#340] Created with Sketch. Can electric fires be used in apartments?

Yes, electric fires are ideal for apartments because they do not require a chimney or ventilation system. Their easy installation and lack of fumes make them a perfect choice for multi-unit buildings.

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