Shipping policy

 

Orders are processed within 1-2 business days from the date of placing the order.

Once your order is dispatched, you will receive a confirmation email with tracking details.

Our Products are shipped free of charge across the UAE. We do not offer international shipping at this time; you will be notified by email in the event that we offer international shipping at any future date.

To be able to deliver the Products to the correct address and recipient, a valid address, email address and contact number must be provided at checkout.

Delivery shall be within 3-7 days from the date of placing the order. Delivery will be made between 9 am and 5 pm, Monday to Saturday.

If the recipient is unavailable at the time of delivery, the delivery company will notify you by email, text or WhatsApp to schedule a re-delivery attempt.

If the Products are not available for delivery by the estimated delivery date for any reason, the Company reserves the right to delay delivery for a reasonable time. We will contact you by email to confirm the new delivery date. If this new delivery date is not acceptable, you will have the option to cancel the order and receive a full refund in accordance with these Terms and Conditions.

We shall not be liable for impossibility of delivery or for delays in delivery insofar as they have been caused by force majeure or by other events that were unforeseeable at the time of placing the order (e.g. any disruptions of operations, delays in transport, pandemics, strikes, lawful lockouts, shortages in labour, energy, weather conditions or raw materials, difficulties in procuring the necessary official licences, official measures or the non-delivery, incorrect or late delivery by the supplier) and for which we are not responsible. If such events make it considerably difficult or impossible for us to carry out the delivery or service and if the obstacles are not just of a temporary duration, we are entitled to cancel the order. In the event of obstacles of a temporary duration, the times of delivery and performance shall be extended or said times shall be postponed by the time period of the obstacle plus an appropriate lead time. Insofar as the Customer cannot be expected to accept the delivery due to the delay, he/she may cancel the order by immediately informing us in writing by email to sales@evolutionfires.ae.

If the Customer fails to take delivery of the Products at the time of delivery, the Customer shall provide the Company with reasonable justification as to the reason for his/her/its refusal to accept the Product. The Company shall store the Product for a period of Seven (7) days, then, shall have the right to re-sell the Product to another person or entity. Refunds shall be processed in accordance with section 9.
We do not offer installation or assembly services at this time. You can contact us via email to sales@evolutionfires.ae or phone to 058 515 4226 for any guidance.

We strongly advise not to book any tradesmen/handyman to install your Product until you have received all parts of your Product in your home. We will not be liable for any costs that occurred due to booking in the tradesman/handyman prior to receiving your Product.

Once the Product is delivered to the address specified by the Customer, the Customer shall place his/her signature on the confirmation of receipt document.

Customers must inspect their order upon delivery and report any damage or discrepancies within forty-eight (48) hours. In case of damaged or incorrect items, please contact our customer service team via email sales@evolutionfirest.ae, or you can call us +971 58 515 4226

For any shipping-related inquiries, you can reach us at:
- Email: sales@evolutionfires.ae
- Phone: +971 58 515 4226
- Business Hours: Monday – Saturday 9 AM – 8 PM

RISK

Risk shall pass to the Customer upon delivery of the Product to the specified address. Without prejudice to the warranties available, The Company shall not be liable in the event that the Product perishes following its delivery to the Customer.